Cancellation Policy

Effective Date: 30-09-2025
Website: www.myhealthify.in

At MyHealthify Inc, we aim to provide smooth and transparent order management. This Cancellation Policy outlines the terms and procedures for cancelling orders placed through our website.

1. Order Cancellation Before Dispatch

• Customers may request cancellation of orders before the order is dispatched from our warehouse or supplier.
• To cancel an order, please contact customer support via email or phone with your order number and reason for cancellation.
• Once cancellation is confirmed, no charges will apply, and the refund (if already paid) will be processed as per our Refund Policy.
• Orders for prescription medicines can only be cancelled if they have not been verified or dispatched.

2. Orders After Dispatch

• Cancellation is not permitted once the order has been dispatched from our warehouse, particularly for:
  • Prescription medicines.
  • Consumables, supplements, and perishable products.
• For orders that have already been dispatched:
  • Customers can refuse delivery upon receipt, and a return process may be initiated subject to our Return & Refund Policy.
  • Standard shipping charges may apply if return is initiated due to customer preference.

3. Payment Failures & Refunds

• In case of failed payment transactions, where the amount is deducted from your account, MyHealthify Inc will process the refund to the original payment method.
• Refunds for such cases will typically be processed within 7 working days.
• Customers should notify our support team with the transaction reference ID for faster resolution.

4. Important Notes

• Cancellation requests are subject to verification of order status in our system.
• MyHealthify Inc reserves the right to reject cancellation requests if the order has already been packed or dispatched.
• Refunds will follow the timelines mentioned in our Refund Policy, and bank processing times may vary depending on your payment method.

5. How to Request Cancellation

1. Contact customer support via email or phone with your order details.
2. Specify whether the request is for full or partial order cancellation.
3. Our team will verify the order status and provide confirmation along with refund details (if applicable).

6. Contact for Cancellation Queries

• For questions or support regarding order cancellations, contact:

📧 Email: support@myhealthify.in
📞 Phone: 9076060333