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Shopping Information
Delivery charges for orders from the Online Shop?
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How long will delivery take?
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What exactly happens after ordering?
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Do I receive an invoice for my order?
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Payment Infomation
When the order payment is taken of my bank account?
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What is wishlist?
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What should I do if I receive a damaged or wrong product?
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Can I change or cancel my order?
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What is "package tracking" in my orders?
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- Ordering & Account
Q1. Do I need an account to place an order?
Yes, you need to create an account to place orders. This helps us maintain your order history, prescriptions, and faster checkout.
Q2. How do I place an order?
Browse products, add them to your cart, upload your prescription (if required), and proceed to checkout.
Q3. Do I need a prescription for all medicines?
No. Only prescription medicines (Rx) require a valid prescription from a registered medical practitioner. OTC medicines, supplements, and FMCG products can be ordered without a prescription.
- Prescription & Verification
Q4. How do I upload my prescription?
At checkout, you can upload a scanned copy or photo of your prescription.
Q5. Who verifies my prescription?
Our certified pharmacists verify every prescription before processing the order.
Q6. Can I use the same prescription multiple times?
Yes, if the prescription has refills available and is valid.
- Payments & Pricing
Q7. What payment methods are accepted?
We accept credit/debit cards, UPI, net banking, wallets, and cash on delivery (COD) in select locations.
Q8. Are there any discounts available?
Yes, we offer up to 15% on branded medicines and up to 80% on generic medicines. Check our offers page for details.
Q9. Is there any hidden cost?
No. The price you see at checkout is final (including taxes).
- Delivery & Shipping
Q10. How long will it take to deliver my order?
Usually within 24–48 hours in metro cities and 2–5 business days in other areas.
Q11. Do you charge for delivery?
Free delivery is available above a minimum order value (e.g., ₹500). For smaller orders, a nominal delivery fee may apply.
Q12. Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking link via SMS/email.
- Returns & Refunds
Q13. Can I return medicines?
Medicines once sold cannot be returned, as per government regulations. However, returns are accepted if the product is damaged, expired, or incorrect.
Q14. How do I request a refund?
Contact our support team within 48 hours of delivery. After verification, refunds will be processed to your original payment method.
- Lab Tests & Equipment
Q15. Do you provide lab test services?
Yes. We offer diagnostic tests through certified labs. You can book tests online and get home sample collection.
Q16. Do you sell or rent medical equipment?
Yes, we provide medical equipment for both sale and rent.
- Safety & Privacy
Q17. Is my personal data secure?
Yes, we follow strict data protection protocols and never share your details with third parties without consent.
Q18. How do I know if medicines are genuine?
All medicines are sourced from authorized distributors and manufacturers only.
- Customer Support
Q19. How do I contact customer care?
You can reach us at:
📞 90760 60333
📧 support@myhealthify.in
Q20. What are your support hours?
Our team is available Monday to Sunday, 9:00 AM – 9:00 PM.