Privacy Policy

Effective Date: 30-09-2025

Website: www.myhealthify.in

At MyHealthify Inc (“Company”, “We”, “Our”, “Us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you access or use our website, mobile applications (if any), and related services.

By using our platform, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

• Personal Information: Name, email address, phone number, billing and delivery addresses.
• Account Information: Login credentials, saved preferences, and order history.
• Medical Information: Prescription copies and related medical details, only when required for the purchase of prescription medicines under Indian law.
• Payment Information: Processed securely through third-party payment gateways (we do not store credit/debit card details, UPI IDs, or bank account information).
• Technical and Usage Data: IP address, browser type, operating system, device details, cookies, and browsing behavior.
• Communications: Any messages, emails, or support queries sent to us.

2. How We Use Your Information

• Process, confirm, and deliver your orders.
• Verify and validate prescriptions where required.
• Provide customer service and support.
• Send updates, promotional offers, and newsletters (only if you opt-in).
• Improve the functionality, security, and performance of our website and services.
• Comply with applicable laws, regulations, and legal processes.

3. Sharing of Information

• Delivery & Logistics Partners: To fulfill and deliver your orders.
• Payment Gateways & Financial Institutions: To securely process transactions.
• Service Providers: For website hosting, data analytics, IT support, and marketing (bound by confidentiality agreements).
• Regulatory and Legal Authorities: If disclosure is required under Indian law (e.g., Drugs & Cosmetics Act, IT Act, or by court orders).

4. Data Security

• We use SSL encryption, firewalls, and secure servers to protect your data.
• Sensitive information is transmitted using secure protocols.
• While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

• Personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy.
• Order and transaction details may be stored for compliance with tax, legal, and regulatory obligations.
• Prescription copies and related medical data will be retained only until the order is completed, unless law requires longer retention.

6. Cookies and Tracking Technologies

• Our website uses cookies, pixels, and similar tracking tools to enhance your browsing experience, remember preferences, and analyze site traffic.
• You can disable cookies through your browser settings; however, some features of the site may not function properly without cookies.

7. Your Rights

• Access and Review: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccuracies in your personal information.
• Deletion: Request deletion of your account and related data (subject to regulatory and legal requirements).
• Opt-Out: Unsubscribe from promotional emails or marketing communications.
• Prescription Data Control: Request deletion of uploaded prescriptions after order fulfillment, unless retention is required by law.

8. Children’s Privacy

• Our website and services are not intended for individuals under the age of 18 years.
• We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the information promptly.

9. International Data Transfers

• Although we primarily operate in India, some service providers may be located outside India.
• By using our website, you consent to the transfer of your information to countries that may have different data protection standards.

10. Legal Basis for Processing (For Indian Users)

• Contractual Necessity: To fulfill your orders and provide services.
• Legal Compliance: To adhere to applicable Indian laws and regulations.
• Legitimate Interests: To enhance website functionality, security, and customer experience.
• Consent: For marketing, promotional communications, and optional services.

11. Third-Party Links

• Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of such external sites.

12. Changes to this Privacy Policy

• We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this website.
• Continued use of our services after updates indicates acceptance of the revised policy.

13. Contact Us

• For questions, concerns, or requests regarding this Privacy Policy, please contact:
• MyHealthify Inc.
• Email: support@myhealthify.in
• Phone: 9076060333