Refund and Returns Policy

Effective Date: 30-09-2025
Website: www.myhealthify.in

At MyHealthify Inc, we aim to provide high-quality products and ensure customer satisfaction. This policy explains the terms and conditions for returns, replacements, and refunds. By purchasing from our website, you agree to the following:

1. Return & Replacement Policy

(a) Non-Returnable Items

For safety, hygiene, and regulatory reasons, the following items cannot be returned or replaced:

• Prescription medicines.
• Opened consumables, supplements, or wellness products.
• Personal care products (creams, skincare, oral care, etc.).
• Products with tampered or broken seals.

(b) Returnable Items

You may return the following products under certain conditions:

• FMCG products, packaged non-medical items, and wellness accessories.
• Products must be unused, unopened, and in original packaging.
• Requests for return must be reported within 7 days of delivery.

(c) Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong product, please report it within 48 hours of delivery.
• You must provide valid proof, such as photographs or video evidence, clearly showing the defect, damage, or error.
• We reserve the right to inspect the returned item before processing the replacement or refund.

(d) Replacement Process

• For eligible replacements, we will ship the correct or undamaged product at no extra cost.
• Shipping time for replacement products depends on your location and product availability.

2. Refund Policy

(a) Eligible Refunds

• Refunds will only be processed for eligible products as per the return and replacement policy.
• Refunds will be made to the original payment method used during purchase.
• Processing time is typically 7–10 business days after verification of the returned product.

(b) Shipping Charges

• Shipping or delivery charges are non-refundable unless the return or replacement is due to:
  • Our error (wrong product shipped).
  • Damaged or defective product delivered.

(c) Refund Exceptions

• Partial refunds may be issued if the product is partially used or packaging is damaged.
• No refunds will be given for non-returnable items listed above.

3. How to Initiate a Return or Replacement

1. Contact our customer support team via email or phone within the specified time frame.
2. Provide your order number, product details, and reason for return/replacement.
3. Attach photo/video proof if the product is damaged, defective, or incorrect.
4. Our team will guide you through the return shipment process.

4. Important Notes

• Products must be returned in their original condition with all tags, labels, and accessories.
• Refunds and replacements are subject to verification and approval by MyHealthify Inc.
• MyHealthify Inc reserves the right to modify this policy at any time, with updates posted on our website.