Shipping & Delivery Policy

Effective Date: 30-09-2025
Website: www.myhealthify.in

At MyHealthify Inc, we strive to ensure your orders are processed and delivered efficiently. This Shipping Policy outlines the terms and conditions for order dispatch, delivery, charges, and responsibilities.

1. Order Processing

• All orders are typically processed and dispatched within 24–48 hours from the time of order confirmation.
• Processing may take longer for:
  • Prescription medicines (pending verification of valid prescription).
  • Products that are out of stock or available on a pre-order basis.
  • Orders placed on public holidays or weekends.
• You will receive an order confirmation and shipping update via email or SMS once your order is dispatched.

2. Delivery Timelines

• Standard delivery usually takes 2–7 business days, depending on your location and courier service.
• Delivery times may vary for remote or rural areas.
• Expedited or priority shipping options may be available at checkout (if applicable).

3. Shipping Charges

• Any applicable delivery charges will be displayed at checkout before confirming your order.
• Free shipping offers, if any, are subject to minimum order value or other promotional terms as mentioned on the website.
• Shipping charges are non-refundable unless the delivery issue is caused by MyHealthify (e.g., wrong product or courier error).

4. Delivery Responsibilities

• MyHealthify Inc will deliver orders to the address provided at checkout.
• Customers must ensure the shipping address is complete, accurate, and accessible.
• Risks pass to the customer once the courier has delivered the package at the given address.

5. Delivery Issues

• MyHealthify Inc is not responsible for delays caused by:
  • Courier service errors.
  • Natural events (floods, storms, etc.), strikes, or other unforeseen circumstances.
• If your order is not delivered within the estimated timeframe, please contact customer support with your order number for assistance.

6. Tracking Orders

• Once dispatched, you will receive a tracking ID or courier reference number.
• You can track your order via the courier service’s website or mobile application.
• Please note that tracking updates may take 24 hours to reflect in the system.

7. Failed Deliveries & Returns to Warehouse

• If the courier is unable to deliver due to incorrect address, unavailability, or refusal, the order may be returned to MyHealthify Inc.
• In such cases, customers may be responsible for reshipping charges.

8. International Shipping (If Applicable)

• International delivery options, charges, and timelines may differ.
• Customers are responsible for customs duties, taxes, and import regulations in their country.
• MyHealthify Inc is not responsible for delays caused by customs clearance.

9. Contact for Shipping Queries

• For any shipping-related questions or complaints, please contact our customer support team:

📧 Email: support@myhealthify.in
📞 Phone: 9076060333